Terms of Service
Welcome to TopupClub. These Terms of Service (the “Terms”) govern your access to and use of the websites, platforms, products and services operated by FUN PLAY GROUP LIMITED and, where applicable, its affiliates and service partners involved in providing or supporting the services (collectively, “we”, “us” or “our”).
By accessing the Platform, creating an account, submitting an order, completing payment or using any service, you agree to these Terms, the Privacy Policy, the Refund and Payment Dispute Policy, and any product rules, checkout rules, campaign rules, notices, FAQs, anti-scam confirmations or other supplemental rules displayed on the Platform. If you do not agree, please do not use the Platform or the services.
1. Definitions
“Platform” means TopupClub, its websites, checkout pages, account functions and related services.
“Digital Top-Up Entitlement” means digital points, credits, memberships, passes, in-app benefits or other digital value delivered for use on a third-party platform.
“Recipient Information” means the UID, player ID, account, server, region, phone number, email address or other identifier supplied for fulfillment.
“Payment Partner” means an independent payment service provider, acquiring bank, card scheme, wallet provider, local payment partner or other authorized payment provider.
“Third-Party Platform” means a game, app, live-streaming, voice-chat, social-entertainment or other external platform for which a Digital Top-Up Entitlement may be delivered.
2. Contracting Entity and Regional Payment Arrangements
The primary operating and contracting entity of the Platform is:
Company Name: FUN PLAY GROUP LIMITED
Company Address: UNIT C21, 4/F, YIP WIN FACTORY BUILDING, NO. 10 TSUN YIP LANE, KWUN TONG, KOWLOON, HONG KONG
Registration Number: 74456009
For Europe and certain other regions, the Platform may use the following UK company to apply for and access local or regional payment channels:
Company Name: JUST HAVE FUN LIMITED
Company Address: 292813 Office Suite 29a, 3/F., 23 Wharf Street, London SE8 3GG, England
Company Number: 15425801
This arrangement is primarily intended to improve payment acceptance and authorization success rates for users in the relevant regions and to reduce regional payment processing costs. Accordingly, the name of JUST HAVE FUN LIMITED may appear on invoices, payment receipts, card statements, bank statements or other payment-related records.
Unless otherwise expressly stated on the relevant order page, invoice, payment record or other written notice, FUN PLAY GROUP LIMITED remains the entity responsible for the Platform’s digital products, top-up fulfillment, customer support, refunds and order-related disputes. Actual payment processing is carried out by independent payment service providers, acquiring banks, card schemes or other authorized payment partners.
JUST HAVE FUN LIMITED does not itself provide users with banking, wallet, stored-value, money transfer, remittance, withdrawal, foreign-exchange or other regulated financial services.
3. Our Services
We are an independent digital-products and online top-up service platform for overseas users. We mainly provide game top-ups, live-streaming / voice-chat / social-entertainment app top-ups and related digital fulfillment services. Users may select a product, provide the Recipient Information required for fulfillment and complete payment.
After an order is confirmed, we or our suppliers / service partners may top up or deliver the relevant Digital Top-Up Entitlement to the Third-Party Platform account or recipient identifier supplied by the user.
Our services mainly involve online delivery of digital products and direct account top-ups. We do not provide or participate in physical delivery, account trading, resale or trading of delivered top-up entitlements, cryptocurrency services, wallet services, stored-value services, cash withdrawal, money transfer, third-party collection, investment, rebate, third-party transaction matchmaking, foreign exchange, remittance, clearing or any payment service requiring a financial or payment licence.
Payment processing, acquiring and clearing for orders are performed by independent Payment Partners. The Platform receives settlement funds corresponding to specific digital-product orders and pays procurement costs to suppliers or service partners as required for fulfillment. The Platform does not provide fund custody, stored value, wallet, remittance, withdrawal, foreign exchange, money transfer or clearing services to users.
Specific product pages, checkout pages, campaign pages, notices, FAQs or supplemental rules may apply to particular products, services, regions, payment methods or campaigns. In the event of inconsistency, the specific rules displayed on the relevant page prevail unless applicable law requires otherwise.
We may add, remove, suspend, adjust or update products, services, payment methods, regions, features, prices, promotions or processing flows based on supply availability, technical maintenance, operational needs, legal or compliance requirements, Payment Partner requirements or risk-control considerations. Where reasonably practicable or legally required, we will provide notice through the Platform or other reasonable means.
4. No Official Relationship with Third-Party Platforms
The Platform may display or refer to Third-Party Platforms, games, apps, products, brands, trademarks, logos or service names. Such names, trademarks, logos and brands belong to their respective owners.
Unless we expressly display an official authorization, cooperation or distribution relationship, we should not be understood as the official top-up channel, official customer-service entity, official representative or official agent of the relevant Third-Party Platform, game or app. If a specific product, service, region, channel or page has an official authorization or other commercial arrangement, the relevant product page, cooperation description, written agreement, authorization document or expressly displayed information prevails. Authorization for one product, region, channel or service does not automatically extend to any other product, region, channel or service.
Before placing an order, you are responsible for reviewing the relevant Third-Party Platform’s rules, account requirements, regional restrictions and usage conditions. We do not control Third-Party Platform rules, account restrictions or post-delivery changes, except as expressly stated by us or required by applicable law.
5. Eligibility and Age
You must have the legal capacity required by applicable law to use the services and purchase products. If you are a minor, you may use the services only with the involvement and consent of your parent or legal guardian. Your parent or guardian is responsible for your use of the services and orders submitted through your account or payment method.
If we reasonably believe that use does not comply with applicable age, consent, purchase, payment or platform requirements, we may refuse, restrict, freeze or cancel access or orders.
If a minor uses the services or submits an order without parental or guardian consent, we may review and handle the matter based on applicable law, order status, fulfillment status, guardian supporting materials, product nature, payment records and our public policies. To the extent permitted by applicable law, losses caused by a guardian’s failure to safeguard accounts, devices or payment methods, or to notify us promptly, may be borne by the user and the guardian.
6. Account and Security
You may need to create an account, log in by email, phone number or third-party account, or provide order information to use certain services. You agree to provide true, accurate, current and complete account, order, payment, billing, verification and communication information and to update it when it changes.
You are responsible for protecting your account, password, one-time password, login method, email, device and payment method. You should not share login credentials, one-time passwords or payment information with anyone.
Actions initiated through your account, login credentials, device or payment method will generally be treated as completed by you or a person authorized by you, unless you provide sufficient evidence of unauthorized use or applicable law or payment-network rules require otherwise. If you believe your account, device or payment method may have been compromised, contact us promptly and take reasonable steps to limit further loss.
7. Orders, Prices and Fulfillment
Before payment, you must review and confirm all order information, including product type, quantity, region, account, UID, player ID, server, platform account, phone number, email address or other Recipient Information required for fulfillment.
The checkout page may display the Recipient Information for confirmation before payment. By confirming and proceeding, you acknowledge that the displayed information has been presented for your review. The confirmation record may be retained as part of the order and fulfillment records.
Prices, available products, payment methods, fees, exchange rates, discounts, processing time and product availability may vary by country, region, currency, payment method, supply status, operational requirements or applicable law. Unless expressly stated otherwise, the price shown at checkout is the price payable for that order.
If incorrect, incomplete, expired, wrong or unauthorized Recipient Information causes delivery to an incorrect account or failure of fulfillment, we may be unable to cancel, correct, recover, re-top-up or refund the order unless required by applicable law or expressly stated by us.
Most orders are processed as soon as reasonably possible after payment confirmation. Additional time may be required for payment confirmation, security review, service availability, supplier processing, user protection, Third-Party Platform conditions or operational reasons.
An order is generally completed when the relevant Digital Top-Up Entitlement has been delivered to the Recipient Information supplied by you, or when our records, supplier records, payment-related records or relevant service-provider records show successful processing. Refunds, cancellations, reprocessing, replacements, payment disputes and chargebacks are handled under the Refund and Payment Dispute Policy and any specific rules displayed on the relevant product or checkout page.
8. User Responsibilities
1. Provide true, accurate, current and complete account, order, payment, billing, recipient and verification information.
2. Confirm all Recipient Information before submitting an order.
3. Use only payment methods that you are legally authorized to use.
4. Use the services only for lawful, genuine, personal or authorized business purposes.
5. Comply with applicable laws, Platform rules, product descriptions, checkout notices and Third-Party Platform requirements.
6. Reasonably cooperate with customer support, payment verification, refund review, dispute handling, security review or legal-compliance requests.
If an order is affected by false, inaccurate, incomplete, expired or unauthorized information supplied by you, we may be unable to correct, cancel, reverse or refund it unless required by applicable law or our public policies. To the extent permitted by applicable law, we may seek recovery for reasonable, direct and provable losses caused by such conduct.
9. Payment Authorization, Fees and Taxes
You represent and warrant that you are legally authorized to use any payment method used for an order and that all payment, billing and transaction information you provide is true, accurate, current and complete. You must not use another person’s payment method, identity information, account, bank card, wallet, bank information or billing information without proper authorization.
If a payment is reported as unauthorized, disputed, reversed, charged back, suspected of fraud or otherwise suspicious, we may review the order, request additional information, restrict related services, provide evidence to relevant parties and take other appropriate measures permitted by law and our policies.
Unless expressly stated otherwise or prohibited by law, you are responsible for taxes, payment-processing fees, issuing-bank fees, bank fees, network charges, mobile-carrier fees, foreign-exchange costs and other third-party charges associated with your order.
10. Security Review and Verification
To protect users and transaction security, we may review orders before or after fulfillment or request additional information for payment protection, account security, anti-fraud, sanctions, compliance, dispute handling, customer support or user-protection purposes.
Additional information may include identity verification, proof of payment authorization, transaction information, screenshots, order explanations or other supporting information reasonably required for review. If required information is not provided, cannot be verified or does not meet our review requirements, we may delay, cancel, refund, reject, restrict or otherwise handle the order or account.
For security reasons, we may be unable to disclose the detailed standards, tools, signals, thresholds, supplier feedback, Payment Partner feedback, review methods or internal processes used in reviews.
If we reasonably believe that an order, account or payment activity involves fraud, scam, money laundering, sanctions evasion, illegal funds or another unlawful risk, we may retain relevant account, order, payment, device, communication and transaction records and provide necessary information to, or cooperate with, Payment Partners, banks, card schemes, regulators, law-enforcement agencies or other competent authorities as permitted or required by applicable law.
11. Anti-Scam Warnings and User Confirmation
We provide anti-scam warnings to help users identify and avoid scams, induced top-ups, fake transactions, money-transfer arrangements and other abnormal scenarios. Before placing an order or making payment, you should confirm that:
1. you are not being asked, instructed, pressured or threatened by any person to make the purchase;
2. you are not buying for investment, rebate, online task, job opportunity, prize, refund, account unlocking, account verification, dating, romance, a streamer request, withdrawal, third-party collection or a similar purpose;
3. you understand that the Platform only provides digital products, online top-ups and related fulfillment services and does not participate in third-party transactions, investments, rebates, dating, third-party collection, escrow, money transfer, remittance, withdrawal, fund recovery or similar activities;
4. if any person asks you to purchase a top-up product or promises money, rewards, refunds, unlocking, withdrawal or other benefits after purchase, you should stop the transaction and contact customer support; and
5. a successfully fulfilled digital top-up order may be difficult or impossible to reverse.
Before payment, you may be required to confirm statements such as:
• I confirm that, to the best of my knowledge, this purchase is for my own genuine and voluntary consumption and is not made as a result of third-party instruction, inducement, pressure, threat or a promise of return.
• I confirm that I have read and understood the anti-scam warning and choose to continue payment voluntarily.
Your confirmation record may be retained as part of our order, security, dispute and compliance records.
12. Prohibited Uses
1. Fraud, scams, unauthorized payments, illegal funds, induced payments, illegal gambling settlement, abusive disputes, chargeback abuse, third-party collection, money transfer, remittance or withdrawal.
2. Money laundering, terrorist financing, sanctions evasion, cryptocurrency cash-out, money-mule activity, payment layering, foreign-exchange-control evasion or concealment of the source or destination of funds.
3. Account abuse, payment abuse, promotion abuse, false identity, false information, impersonation, unauthorized access or use of another person’s account or payment method.
4. Automated scraping, bots, attacks, interference, reverse engineering, circumvention of security controls or other technical abuse.
5. Infringement of intellectual-property, privacy, publicity or other rights, or any activity that violates law or harms users, third parties, the Platform, service integrity, security or reputation.
If we reasonably believe the services are being abused, we may review, delay, refuse, cancel, restrict or suspend related orders, features or accounts and take other reasonable measures permitted by law.
13. Promotions, Coupons and Rewards
We may offer promotions, coupons, discounts, referral rewards, campaigns or other benefits. These may be subject to specific rules, eligibility conditions, usage limits, validity periods, geographic restrictions, product restrictions, payment-method restrictions and anti-abuse controls. Unless expressly stated otherwise, they have no cash value, are non-transferable and cannot be redeemed for cash.
If we reasonably believe that a promotion, coupon, discount, reward or benefit was issued or used in error, misused, abused, obtained by fraud, repeatedly used, resold, transferred without authorization or used in violation of applicable rules, we may refuse, cancel, withdraw or adjust it.
14. Digital Top-Up Entitlements and Third-Party Platforms
Digital products and top-up services are usually delivered electronically and may be difficult or impossible to reverse once successfully processed. Delivered Digital Top-Up Entitlements are not cash, electronic money, cryptocurrency, securities, financial products, stored-value products or freely transferable assets. Unless expressly allowed by the relevant Third-Party Platform, they are usable only within the specified platform, account, region or service.
Except as required by applicable law or expressly stated by us, we are not responsible for maintenance, delays, failures, rule changes, regional restrictions, account suspension or closure, removal or deduction of delivered entitlements, access restrictions or other actions by Third-Party Platforms beyond our control.
We do not guarantee that any Third-Party Platform, account, Digital Top-Up Entitlement, benefit, service or feature will remain available, usable, transferable or unchanged after delivery, except as required by applicable law or expressly stated by us. Where reasonably possible, we may assist with a delivery investigation, but the outcome may depend on the relevant Third-Party Platform, supplier or Payment Partner.
15. Third-Party Services, Links and Partners
The Platform may contain links or integrations to third-party websites, apps, payment pages, login providers, social-media pages, customer-support tools or other services. Third-party services are controlled by their respective operators and may be subject to their own terms, privacy policies, fees, rules and security practices. Except as required by applicable law or expressly stated by us, we are not responsible for third-party services.
16. Suspension, Restrictions and Termination
Where reasonably necessary to protect users, the Platform, payment security, service integrity, partners or legal compliance, we may review, delay, cancel or refuse orders, restrict functions, suspend access or terminate accounts. These measures may be taken where we reasonably believe there is fraud, scam risk, unauthorized payment, abusive dispute, chargeback abuse, false information, failure to cooperate with verification, violation of these Terms, violation of law or other misuse of the services.
After suspension or termination, we may refuse new orders or non-essential service requests while continuing to handle matters required by law, completed-order issues, refunds, payment disputes, investigations or other matters we reasonably consider necessary.
17. Information Disclosure and Cooperation
Where reasonably necessary to operate services, process orders, handle customer support, prevent fraud, protect users, investigate disputes, respond to payment claims, enforce these Terms, comply with legal obligations or respond to lawful requests, we may retain, use and disclose account, order, payment, verification, device, technical, communication and transaction information in accordance with the Privacy Policy and applicable law.
If you do not agree to information processing that is necessary to provide a service, you may be unable to use that service.
18. Disclaimer
We use commercially reasonable efforts to provide stable and secure services. However, because the services depend on internet systems, payment systems, Third-Party Platforms, suppliers and digital fulfillment, we cannot guarantee that the services will always be uninterrupted, timely, error-free, compatible with every device or available in every region.
Except as expressly stated in these Terms and to the maximum extent permitted by applicable law, the services are provided on an “as is” and “as available” basis, and we disclaim all warranties, representations and conditions, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy and uninterrupted operation.
19. Limitation of Liability
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, punitive or exemplary damages arising out of or related to your use of the services, including loss of profits, revenue, goodwill, data, business opportunities or anticipated savings.
To the maximum extent permitted by applicable law, our total liability for any claim relating to an order will not exceed the amount actually paid by you for the specific order giving rise to the claim, unless applicable law requires otherwise.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such exclusion is prohibited.
20. User Liability for Losses
To the extent permitted by applicable law, if your breach of these Terms, illegal conduct, fraudulent conduct, unauthorized payment, abusive dispute, chargeback abuse or infringement of third-party rights causes us to incur reasonable, direct and provable losses, costs, claims, chargeback amounts, reversal amounts, penalties, fees, investigation costs or expenses, we may seek recovery from you in accordance with law.
Where legally permitted, we may offset such amounts within a reasonable scope against refunds payable to you. If the offset is insufficient, we reserve the right to pursue further recovery in accordance with law.
21. Intellectual Property and Feedback
All rights, title and interests in the Platform, websites, software, design, layout, text, graphics, logos, trademarks, service marks, content, systems, data compilations and related materials belong to us or our licensors, and third-party materials belong to their respective owners. You may not copy, modify, distribute, sell, rent, sublicense, reverse engineer, scrape, mirror, frame or create derivative works based on the Platform, content, software, systems or services without our prior written consent, except as permitted by applicable law.
Any feedback, suggestions, ideas or comments you voluntarily provide may be used by us without restriction or compensation, provided that we handle personal information in accordance with the Privacy Policy.
22. Notices
We may send notices by email, Platform messages, checkout notices, account notices, website announcements, customer-support messages or other reasonable communication methods. You are responsible for keeping your contact information current and reviewing notices relating to your account, orders, payments, refunds, security or services.
Notices sent by email or Platform message are deemed delivered when sent unless we receive a failure notice. Website announcements are deemed delivered when posted, subject to any mandatory notice requirements under applicable law.
23. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on the Platform with a new effective date. Where required by law or where material changes occur, we may provide additional notice by email, Platform message, website notice or other reasonable means.
Continued use of the Platform or services after updated Terms take effect means you accept the updated Terms, except where applicable law requires another form of acceptance. If you do not agree to updated Terms, you should stop using the Platform and services.
24. Governing Law and Dispute Resolution
We suggest that you first contact customer support so that we can try to resolve issues quickly and fairly. Unless mandatory law in your country or region requires otherwise, these Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules.
To the extent permitted by applicable law, disputes arising out of or related to these Terms or the services shall be submitted to a court with jurisdiction in Hong Kong. These Terms do not limit any mandatory consumer-protection rights you may have under applicable law.
25. Force Majeure
We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, epidemics, governmental action, sanctions, telecommunications or internet failure, power failure, cyberattack, Payment Partner interruption, supplier interruption, Third-Party Platform outage or other force-majeure event. We will use commercially reasonable efforts to reduce the impact and resume affected services where practicable.
26. Assignment
You may not assign, transfer or delegate your rights or obligations under these Terms without our prior written consent. We may assign, transfer or delegate our rights or obligations in connection with a merger, acquisition, reorganization, asset sale, business transfer, corporate restructuring or as required by law, provided that such transfer does not materially reduce your rights under these Terms.
27. Entire Agreement, Severability, No Waiver and Survival
These Terms, together with the Privacy Policy, Refund and Payment Dispute Policy and applicable supplemental rules, form the entire agreement between you and us regarding the services, except for any separate written agreement that expressly applies.
If any provision is held invalid, illegal or unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. Provisions that by their nature should survive termination continue to apply, including provisions relating to completed orders, payment obligations, refunds, chargebacks, investigations, intellectual property, disclaimers, limitations of liability, user liability, governing law and dispute resolution.
28. Language
If these Terms are provided in multiple languages, the English version prevails in case of inconsistency, unless applicable law requires otherwise.
29. Contact Us
Questions about these Terms or the services may be sent to service@topupclub.com.
Company: FUN PLAY GROUP LIMITED
Address: UNIT C21, 4/F, YIP WIN FACTORY BUILDING, NO. 10 TSUN YIP LANE, KWUN TONG, KOWLOON, HONG KONG
Registration No: 74456009